Galaxy Casino Privacy Policy — How Your Data Is Protected, Explained in Plain English

This privacy policy outlines the data management agreement between Galaxy Casino (galaxycasino.asia) and its members. By registering on or using Galaxy Casino, you are deemed to have accepted this policy.

Galaxy Casino believes that protecting member privacy is a fundamental responsibility. We collect only the data that is genuinely necessary to operate the platform, improve our services, and meet legal obligations.

This policy has been prepared in accordance with the terms of the Curaçao eGaming licence and international data protection standards.

Galaxy Casino collects different types of information at different stages. The details are outlined below:

At Registration:

• Full name and date of birth
• Mobile number (for primary contact)
• Email address (where applicable)
• Preferred payment method (bKash or Nagad number)

During KYC Verification:

• National ID card or passport photo
• Member selfie photo
• Proof of address (if required)

Automatically collected during use:

• IP address and browser type
• Time spent on site and pages visited
• Device information (mobile/computer)
• Transaction history and betting patterns

Galaxy Casino uses the data it collects solely for specified purposes. It is not used for anything beyond those stated reasons.

• Account Management: To verify login attempts, recover passwords, and keep your account secure.
• Payment Processing: Payment details are required to process deposits and send withdrawals.
• KYC Verification: To verify member age and identity, and to prevent money laundering.
• Customer Support: To resolve issues or process complaints.
• Promotional Communications: To keep you informed about bonuses, tournaments, and special offers. You can opt out at any time.
• Security Monitoring: To detect suspicious activity and protect your account.
• Legal Compliance: To meet licence conditions and fulfil legal obligations.

Galaxy Casino shares member data only in a very limited set of circumstances. The full list is provided below:

Circumstances in which your data may be shared:

• Payment Processor: Limited payment information is shared with bKash and Nagad solely to process transactions. Both partners maintain their own strict privacy policies.
• Law Enforcement: Where required by court order or legal obligation.
• Anti-Money Laundering: For investigations by international anti-money laundering authorities.
• Licensing Authority: Curaçao eGaming Authority verifies data through regular audits.

Information that will never be shared:

• With advertising agencies or marketing companies.
• With any other gaming or e-commerce platform.
• With any third party without your consent.

Galaxy Casino's website uses cookies and similar technologies. These are stored as small text files in your browser.

What cookies are used for:

• Essential Cookies: To keep your login session active and run the site's core functions. Without these, the site cannot operate properly.
• Performance Cookies: To analyse which parts of the site see the most activity and to improve the overall experience.
• Security Cookies: To detect fraudulent login attempts and flag suspicious activity.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain parts of the site. Galaxy Casino does not use cookies to track you across other websites.

Galaxy Casino uses multiple layers of security to protect your data:

• 256-bit SSL Encryption: All data exchanged between the site and your browser is fully encrypted.
• Secured Database: Advanced firewalls and access controls are in place to protect stored data.
• Staff Training: Only authorized Galaxy Casino staff can access member information, and they are bound by strict confidentiality agreements.
• Regular Security Audits: eCOGRA and other third-party security experts conduct regular system audits.
• Payment Data Security: Full card or payment details are never stored on Galaxy Casino's servers.

Your own actions play an important role in keeping your account secure. Use a strong password, avoid logging in on public computers, and never share your password with anyone.

As a Galaxy Casino member, you have certain rights over your own personal data:

• Right to Access: You can find out exactly what information Galaxy Casino holds about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: After closing your account, you may request deletion of certain data (except where retention is required by law).
• Right to Opt Out of Promotional Communications: If you wish to stop receiving bonus or promotional communications, simply let our support team know.
• Right to Data Portability: You can request a download of your transaction history.

To exercise any of these rights, email support@galaxycasino.asia or reach us via live chat. Galaxy Casino will respond to your request within seven business days.

Galaxy Casino strictly prohibits access to its services by anyone under the age of 18. No data relating to minors is collected, stored, or processed.

Age is verified at registration, and further confirmed through ID documents during the KYC process. If an underage account is identified, it is closed immediately and any real-money deposits are refunded.

Galaxy Casino may update this Privacy Policy as needed. Members will be notified in advance of any significant changes via email or an on-platform notification.

Continued use of Galaxy Casino after any policy changes will be taken as acceptance of the updated terms. The date of the most recent update is always shown at the top of this page.

If you request deletion of your data, Galaxy Casino will erase all information not subject to legal retention obligations within the specified timeframe and provide written confirmation once complete.